FAQ

AM I ENTITLED TO ANY DEALS AS A NEW CUSTOMER?

YES! WHEN BUYING YOUR FIRST CLASS, ENJOY YOUR SECOND CLASS ON US! WHEN REGISTERING FOR A CLASS CHOOSE THE CUSTOMER PROMO AND CHOOSE THE BUY 1 GET 1!

FIRST PERSONAL TRAINING SESSION IS 10% OFF AND FIRST MASSAGE IS 10% OFF!

DO YOU HAVE LOCKER ROOMS?

CLIQUE HAS LOCKER ROOMS FOR CLASSES WITH KEYLESS LOCKS, PERSONAL TRAINING SUITES HAVE THEIR OWN PRIVATE CHANGING AREA.

DO YOU HAVE CHILD CARE?

WE DON’T HAVE CHILD CARE RIGHT NOW. HOWEVER THE FRONT LOBBY HAS AN AREA WITH IPADS FOR CHILDREN WHO ARE OLD ENOUGH TO ENTERTAIN THEMSELVES OR DO HOMEWORK.

DO YOU HAVE WATER OR DO I HAVE TO BRING MINE?

WE SELL CLIQUE PLASTIC BOTTLES FOR $7 AND HAVE A FILTERED WATER FOUNTAIN AT THE STUDIO IF YOU NEED TO FILL UP. WE ALSO SELL LARGE SMART WATERS FOR $2.

DO I NEED TO CREATE AN ACCOUNT?

YES. IT'S IMPORTANT FOR US TO KNOW WHO'S IN OUR "CLIQUE" AND TO HAVE ALL OF YOUR CONTACT INFORMATION. YOU CAN CREATE AN ACCOUNT ON OUR SITE OR ON OUR  CLIQUE FITNESS APP, WHICH YOU CAN FIND IN YOUR GOOGLE PLAY OR APPLE APP STORE.

DO I NEED TO REGISTER OR CAN I SHOW UP?

YES ALL CLASS ATTENDEES SHOULD SIGN UP TO CLASSES IN ADVANCE. WE SET UP FOR BIKES RESERVED AND ONLY NOTIFY THOSE REGISTERED IF THERE ARE ANY LAST MINUTE NOTIFICATIONS REGARDING THE CLASS. IF YOU DO DECIDE TO WALK IN FOR A CLASS YOU ARE WELCOME IF THERE IS A SPOTAVAILABLE  BUT YOU RUN THE RISK OF THE CLASS BEING FULL.

IF YOU HAVE TRIED REGISTERING AND HAVING ISSUES DOING SO PLEASE CALL THE STUDIO AND WE'LL HELP YOU OUT.

PLEASE ASSUME IF YOU HADN'T GOTTEN A CONFIRMATION EMAIL FOR YOUR RESERRVATION THAT YOU AREN'T REGISTERED TO THE CLASS.

DO I NEED TO HAVE A MEMBERSHIP?

NO. WE OFFER CLASS PACKAGES FOR CLASSES AS WELL AS MEMBERSHIPS. IF YOU TAKE ENOUGH CLASSES THAT HAS YOU SAVING MONEY TO BUY AN UNLIMITED MONTHLY MEMBERSHIP YOU MAY. WE OFFER MONTH TO MONTH AND YEAR CONTRACT OPTIONS.

HOW OLD DO I NEED TO BE TO TAKE A CLASS?

THE YOUNGEST AGE IS 14 YRS OLD TO JOIN A CLASS. FOR CYCLING A RIDER MUST BE AT LEAST 4’11 TO FIT ON THE BIKE PROPERLY. PLEASE NOTE, IF YOU ARE UNDER 18 A PARENT OR GUARDIAN MUST SIGN A WAIVER FOR YOU AT THE STUDIO. 

DO I HAVE TO HAVE MY OWN CYCLING SHOES FOR CLIQUE-N-CYCLE CLASSES?

NO. WE OFFER SHOES TO LEND FOR CLASS FREE OF CHARGE. YOU ARE OF COURSE WELCOME TO BRING YOUR OWN THOUGH OR RIDE WITH YOUR OWN SNEAKERS WHICHEVER YOU ARE MOST COMFORTABLE WITH. HOWEVER, IF YOU CHOOSE TO RIDE IN YOUR OWN SNEAKERS, PLEASE CALL IN ADVANCE TO BE SURE YOU'VE SELECTED A BIKE WITH A SHOE CASE

HOW EARLY SHOULD I COME?

IF IT'S YOUR FIRST TIME WITH US, WE RECOMMEND ARRIVING AT LEAST 15 MINUTES BEFORE YOUR CLASS. PLEASE NOTE, THAT IF YOU HAVE NOT SIGNED IN 4 MINUTES BEFORE THE CLASS STARTS, YOUR BIKE MAY BE GIVEN TO A STAND BY STUDENT .

WHAT DO I NEED TO WEAR?

WE SUGGEST A LOOSE FITTING TEE OR TANK ON TOP AND FORM-FITTING PANTS OR SHORTS ON THE BOTTOM. 

CYCLING SHOES OR SNEAKERS TO CLIQUE-N-CYCLE CLASSES. FOR YOGA AND BARRE SOCKS WITH GRIPPERS OR BAREFOOT. FOR ALL OTHER CLASSES SNEAKERS ARE BEST.

HOW DOES IT WORK WHEN I GET THERE?

WHEN YOU ARRIVE AT THE STUDIO, CHECK IN WITH THE FRONT DESK. THE STAFF WILL HELP YOU SIGN-IN, GIVE YOU A TOUR OF THE STUDIO, INTRODUCE YOU TO THE INSTRUCTOR AND SET UP YOUR BIKE WITH YOU FOR A CYCLING CLASS.

WHAT IS THE CANCELLATION POLICY?

FOR CLASSES WE ASK THAT YOU NOTIFY US 6 HRS PRIOR TO CLASS TIME TO CANCEL.  ANYTHING PAST 6 HRS IN ADVANCE WOULD BE CONSIDERED A LATE CANCEL AND A CHARGE FOR THAT CLASS, LOSING A CLASS CREDIT FOR SINGLE OR CLASS PACK HOLDERS. FOR MEMBERS, A LATE CANCEL RESULTS IN  A $10 LATE FEE.

WHAT IS THE LATE POLICY?

we can not allow anyone into class 5 minutes after the class begins. We feel when someone is that late they can not gain the benefit of the CLASS and it also affects the experience of the students in that class that came on time. Thank you for your consideration in advance.

WHEN DO PACKAGES EXPIRE?

CLASS PACKS 

1 CLASS- 30 DAYS 

5 CLASSES- 45 DAYS

10 CLASSES- 3 MONTHS

25 CLASSES-6 MONTHS

 

PERSONAL TRAINING AND MASSAGE 

 PACKS EXPIRE A YEAR AFTER PURCHASE.

WHAT ARE YOUR HOURS?

THE STUDIO OPENS 30 MINUTES PRIOR TO EACH CLASS. PERSONAL TRAINING AND MASSAGE APPOINTMENTS DO RUN THROUGH THE DAY THOUGH. TO SCHEDULE AN APPOINTMENT FOR A TOUR OF THE STUDIO, GIVE US A CALL AND LEAVE A MESSAGE. YOU CAN EMAIL US TOO!

WE CANT WAIT TO HAVE YOU AS A PART OF OUR CLIQUE! SEE YOU IN CLASS! 🙂

PLEASE NOTE THAT ALL PURCHASES ARE NON-REFUNDABLE.

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